Go to 'My Orders' from your account menu, select the order and click 'Track Order' to see real-time status and rider location.
What is the return policy?
Most products can be returned within 7 days of delivery if unused and in original packaging. Some categories like groceries and perishables are non-returnable.
How does instant delivery work?
Instant delivery items are fulfilled directly from the seller's local store, typically within 30 minutes to 24 hours depending on the seller and your location.
How do I upload a prescription for medicines?
On the Pharmacy page or during checkout for Rx-required medicines, click 'Upload Prescription' and submit a clear photo or PDF. Our pharmacist verifies it before dispatch.
How do I become a seller on Baniya Bazaar?
Click 'Sell on Baniya Bazaar' from the menu, fill out your business and GST details, and our team will verify and onboard you within 48 hours.
